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F.a.q. Online shop – Customer service

On this page you will find answers to the most frequently asked questions about shopping in our online shop; do you still have any doubts? Do not hesitate to contact us via the contact form, we will get back to you as soon as possible!

  • In how many days will I receive my order? You will receive your order within 2-3 days after we have notified you that the goods have been dispatched.
  • Which payment methods are accepted?
    You can pay by credit card (via Stripe), PayPal, bank transfer or cash on delivery.

  • Can I pay cash on delivery?
    Yes, you can pay on delivery with an additional charge of 6€.

  • Which couriers do you ship with?
    Shipments will be made by BRT or GLS courier.

  • Can I cancel or change my order?
    As long as your order has not been shipped you can still cancel or modify it, please write to us as soon as possible via our contact form . Once the order has been shipped, you will no longer be able to cancel it, but you can exercise your right of withdrawal if you deem it necessary..

  • I changed my mind, can I return the goods?
    Yes, of course you have 14 days to exercise your right of withdrawal on the purchase of the products as long as they are intact, unopened, in their original packaging, complete with the packaging and protective material in which you received them and the documentation. Send an email communication by filling out our contact form and you will receive Return costs are the responsibility of the customer, as stipulated in the conditions of sale.

  • I have made a return, when will I be refunded?
    We will proceed with the refund within 14 days of receipt of the parcel, using the same payment method you chose during purchase. As stated in the terms and conditions of sale, the refund does not include delivery and return costs, which remain the responsibility of the consumer. .

  • Are the goods I put in my shopping cart automatically reserved for me?
    No, it is not possible to reserve the products you place in your shopping cart; only the completion of payment ensures that the products are not purchased by other customers.

  • Can an out-of-stock item become available again?
    Generally unavailable items are restocked quickly, however to ensure that the product you want is not out of stock please send an email via our contact form, we will get back to you as soon as possible!

  • How can I check my order history?
    Your order history is always available in the private area of the website. Click on the icon on the top right or go directly to this link: Log in with the credentials you chose during registration and view your order history. Can’t remember your user name and password? Don’t worry, click on the Forgot your password link on the login page and you will receive instructions for recovery.

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